We are committed to protecting your personal data with the highest standard of care. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
This Privacy Policy ("Policy") describes how cu9 ("cu9", "we", "us", "our") collects, uses, stores, discloses, and protects personal data provided by users ("you", "Player") of the cu9 website at https://cu9.bet and all associated services (the "Platform"). By using the Platform, you acknowledge that you have read and understood this Policy.
cu9 takes privacy seriously. We recognise that players in Bangladesh and beyond trust us with sensitive personal and financial information. This Policy is designed to be transparent about our data practices so that every cu9 user can make informed decisions about their personal data.
This Policy applies to all personal data collected through the cu9 Platform, including data submitted during account registration, KYC verification, payment transactions, customer support interactions, and general Platform usage. It covers data collected via our website, mobile browser interface, and any other cu9 digital channel.
Scope Note: This Policy does not cover third-party websites or services that may be linked from the cu9 Platform. We have no control over the privacy practices of third-party providers such as bKash, Nagad, Rocket, or Upay, and encourage you to review their respective privacy policies separately.
Our Privacy Commitments
Six principles that guide every data decision at cu9
Data Minimisation
We collect only the personal data that is strictly necessary to deliver our services. No unnecessary data is requested or retained.
SSL Encryption
All data transmitted between your device and cu9 servers is protected using industry-standard TLS/SSL encryption protocols.
No Third-Party Sale
cu9 never sells, rents, or trades your personal data to third parties for their own marketing purposes. Your data is not a product.
Your Data Rights
You have the right to access, correct, and request deletion of your personal data held by cu9 at any time via support.
Secure Storage
Personal data is stored on secured servers with restricted access, regular audits, and multiple layers of technical protection.
Defined Retention
We retain personal data only for as long as required to fulfil the purposes described in this Policy or comply with legal obligations.
Data We Collect
cu9 collects personal data through several channels — primarily through the account registration process, ongoing Platform use, payment transactions, and direct communications with our support team. The categories of personal data we may collect are set out below.
1.1
Registration & Identity Data
When you create a cu9 account, we collect: your full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi city), email address, and mobile phone number. This data is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.
1.2
Identity Verification Documents
To comply with our KYC and anti-money laundering (AML) procedures, cu9 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence. We may also request proof of address and, in some cases, proof of source of funds. These documents are processed securely and retained only for as long as required by applicable regulations.
1.3
Financial & Payment Data
When you make a deposit or withdrawal, cu9 collects payment method details including your bKash, Nagad, Rocket, or Upay account number, or card details (for Visa/Mastercard transactions). Full card numbers are never stored on cu9 servers — card data is processed by our PCI-DSS compliant payment partners. We retain transaction records (amounts, dates, methods) for accounting and fraud prevention purposes.
1.4
Usage & Technical Data
As you use the cu9 Platform, we automatically collect technical information including:
IP address and approximate geographic location
Device type, operating system, and browser version
Pages visited, features used, and session duration
Betting and gaming activity logs (game played, wager amounts, outcomes)
Referral source and marketing channel attribution
This data helps us improve Platform performance, detect fraud, and ensure fair play.
1.5
Communications Data
When you contact cu9 support via email at [email protected] or through any in-Platform messaging feature, we retain the content of your communications, your contact details, and our responses. This allows us to maintain a support history, resolve disputes, and improve our service quality.
1.6
Cookies & Tracking Technologies
cu9 uses cookies and similar tracking technologies to enhance your experience on the Platform. These include:
Essential cookies — required for the Platform to function (session management, login state).
Analytics cookies — used to understand how players use the Platform so we can improve it.
Preference cookies — used to remember your settings and language preferences.
You may control cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.
How We Use Your Data
cu9 uses the personal data we collect for specific, defined purposes. We do not use your data for any purpose incompatible with the reasons for which it was collected without your prior consent.
Purpose
Data Used
Legal Basis
Account creation & management
Registration data, identity data
Contract performance
KYC & age verification
ID documents, date of birth
Legal obligation
Processing deposits & withdrawals
Financial & payment data
Contract performance
Fraud prevention & AML
Usage data, payment data, IP
Legitimate interest / Legal obligation
Customer support
Communications data, account data
Contract performance
Platform analytics & improvement
Usage & technical data, cookies
Legitimate interest
Responsible gaming monitoring
Gaming activity logs
Legal obligation / Legitimate interest
Marketing communications
Email address, preferences
Consent
Marketing opt-out: If you have consented to receive marketing communications from cu9, you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing
cu9 does not sell your personal data to third parties. We may share your data with carefully selected third-party service providers who assist us in operating the Platform, subject to strict data processing agreements that bind them to handle your data securely and only for the purposes we specify.
3.1
Payment Processors
To process your deposits and withdrawals, cu9 shares necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers process your data solely for the purpose of completing your requested transaction and are bound by their own regulatory obligations.
3.2
KYC & Identity Verification Providers
cu9 may use third-party KYC verification services to validate the identity documents you submit. These providers process your identity data solely for verification purposes and do not retain it beyond the verification process unless required by applicable law.
3.3
Game & Software Providers
The games available on cu9 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised technical data (such as session tokens or game round IDs) necessary to deliver the game experience. They do not receive your personally identifiable information unless specifically required for the provision of their service.
3.4
Legal & Regulatory Disclosure
cu9 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by a valid legal order, subpoena, or applicable law. In such cases, cu9 will disclose only the minimum data required to comply with the legal obligation and will notify the affected player where legally permissible to do so.
Data Retention
cu9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply as a general guide:
4.1
Active Account Data
Personal data associated with an active cu9 account is retained for the full duration that the account remains open. This includes registration information, KYC documents, transaction records, and communications history.
4.2
Post-Closure Retention
Following account closure, cu9 retains your personal data for a minimum period of five (5) years to comply with AML regulations, resolve any outstanding disputes, and respond to legal or regulatory enquiries. After this period, data is securely deleted or anonymised unless a longer retention period is required by law.
4.3
Marketing Data
If you have consented to marketing communications, we retain your marketing preferences and communication history until you withdraw your consent or request deletion. Following withdrawal of consent, your data is removed from active marketing lists within 10 business days.
Anonymisation: Where possible, cu9 anonymises personal data rather than deleting it outright when retention is no longer necessary. Anonymised data cannot be linked back to you and may be retained indefinitely for statistical and analytical purposes.
Your Data Rights
cu9 respects your rights over your personal data. As a cu9 player, you are entitled to exercise the following rights at any time by contacting us at [email protected]:
5.1
Right of Access
You have the right to request a copy of the personal data that cu9 holds about you. We will respond to verified access requests within 30 days of receipt. Requests must be made in writing to [email protected] and accompanied by sufficient identity verification.
5.2
Right to Rectification
If the personal data cu9 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly via your cu9 account settings. For changes to identity documents or other sensitive data, please contact [email protected].
5.3
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed. Note that cu9 may be unable to delete certain data where retention is required by law (e.g., AML record-keeping obligations).
5.4
Right to Restrict Processing
You may request that cu9 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified, or pending the outcome of an objection to processing. During a restriction, cu9 will store your data but not actively process it beyond what is required.
5.5
Right to Object
You have the right to object to the processing of your personal data where cu9 relies on legitimate interests as the legal basis for processing. You also have the absolute right to object to the use of your personal data for direct marketing purposes at any time.
Data Security
cu9 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes TLS/SSL encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls and role-based permissions for internal systems, regular security audits and vulnerability assessments, and intrusion detection monitoring on our server infrastructure.
Despite our best efforts, no online system can be guaranteed to be 100% secure. You play an important role in keeping your data safe: use a strong, unique password for your cu9 account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cu9 will notify affected players without undue delay and take all necessary remedial action. cu9 operates on Bangladesh Standard Time (BST, UTC+6) for all incident response procedures.
Policy Updates
cu9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the cu9 Platform.
The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how cu9 protects your personal data. Your continued use of the Platform after the publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy concern, please contact our Data Protection team at [email protected]. We aim to acknowledge all privacy enquiries within 5 business days and to resolve them fully within 30 days.
Have a Privacy Question?
Our support team is available around the clock to help with any data-related enquiry. You can also review our Terms & Conditions, explore our FAQ, or head straight to the cu9 Casino.